1. Digital service delivery
Services are delivered electronically through the user dashboard, transaction status, downloadable/visible output, provider redirect/portal, confirmation reference, registered mobile/email or another digital channel applicable to the selected service.
2. Processing time
Some services are instant while others require provider, banking, verification, document-processing or manual review steps. The processing/status shown for the specific service should be treated as the current delivery state.
3. Provider-dependent delivery
For services fulfilled by external providers, banks, operators, authorized networks or travel partners, final confirmation and delivery can depend on their systems and schedules.
4. Documents and downloadable outputs
Where the service includes a document, receipt, report or other downloadable output, it will be made available through the relevant dashboard/order/request record or another stated delivery channel after successful processing.
5. Travel/bookings
Booking confirmation, ticket/reference information and status are provided digitally after the provider confirms the booking. Users must verify passenger, route, date and booking information before final submission.
6. Failed or delayed delivery
If a paid service remains pending, failed or unavailable after the expected provider response, contact support with the transaction/reference ID. Eligible reversals/refunds are handled under our Refund & Cancellation Policy.
7. User responsibility
Keep your registered mobile/email active, maintain access to your account and verify submitted details. Delivery problems caused by incorrect user-entered contact/service data may require additional provider review.
8. Contact
For delivery/status assistance, use the official Contact Us channels.