1. Failed transactions
If a transaction is finally confirmed as failed and an eligible amount was debited, the refundable amount will be processed according to the transaction flow—such as wallet credit/reversal or refund through the relevant payment channel.
2. Pending transactions
A pending transaction is not automatically treated as failed. We may need to wait for the provider, bank or payment network to return a final status. Users should avoid repeating the same transaction until the status is known unless support advises otherwise.
3. Successful transactions
Once a digital service has been successfully processed/delivered or the provider has confirmed success, the transaction is generally not cancellable or refundable merely because the user later changes their mind. Any exception depends on the underlying provider/service rules.
4. Duplicate or incorrect transactions
If you believe you were charged twice or a duplicate request was processed, contact support with both transaction/reference IDs. We will reconcile the records and coordinate with the relevant provider/payment channel where required.
5. User-entered details
Users are responsible for checking mobile numbers, account/beneficiary information, identity details, journey details and other service inputs before submission. A successfully processed transaction based on incorrect user-entered details may not be reversible.
6. Service charges and provider fees
Charges already consumed by a successfully executed service, external provider, verification, booking or processing step may be non-refundable unless the applicable provider rules allow reversal.
7. Refund processing
After a refund/reversal is approved or confirmed, we initiate the applicable credit/reversal as soon as reasonably practical. Actual reflection time can depend on the bank, UPI/card network, payment gateway, wallet ledger or external service provider.
8. How to raise a refund request
Contact official support with your registered mobile/Member ID, service name, transaction/reference ID, amount, date, reason and any supporting proof. Do not share OTP, PIN, CVV or account password.
9. Chargebacks and disputes
Before raising a bank/payment chargeback, please contact support so the transaction can be traced. Fraudulent, duplicate or abusive dispute activity may lead to account review or restriction.
10. Contact
For refund or cancellation assistance, use our official support channel. Email: shreeramxpress@gmail.com. Support: 01169312535.