1. Scope
This Privacy Policy applies to SHREE RAM XPRESS websites, dashboards and related digital services where this policy is displayed.
2. Information we may collect
Depending on the service, we may collect account and contact details, business/profile information, KYC/identity details and documents, bank/beneficiary information, transaction details, device/browser/IP and security logs, support communications and information you submit in service forms.
3. How we use information
- Create, verify and secure user accounts.
- Process KYC, service and transaction requests.
- Show wallet, transaction history, reports and service status.
- Prevent fraud, misuse and unauthorized access.
- Provide customer support, dispute and refund assistance.
- Meet contractual, provider, audit and legal/compliance requirements.
- Improve reliability, user experience and operational security.
4. Sharing with service providers
Information may be shared with payment processors, banks, service/API providers, KYC/verification partners, telecom/communication vendors, hosting/security vendors and other processors when necessary to provide a requested service, investigate a transaction or meet applicable obligations. Their processing may also be governed by their own policies and regulatory requirements.
5. Payment information
Where an external payment gateway or banking partner processes a payment, sensitive payment credentials may be handled directly by that provider. We may receive transaction IDs, payment status, payer reference information and reconciliation data needed to update your account.
6. Cookies and technical data
We may use session cookies and similar technologies required for authentication, security, preferences and reliable operation. Browser/device and network information can be logged for security, troubleshooting and fraud prevention.
7. Data security
We use reasonable technical and organizational controls such as authenticated access, role controls, encrypted connections where configured, security logs and restricted access to protect information. No online system can guarantee absolute security.
8. Data retention
Information is retained for as long as reasonably necessary for account operation, transaction records, support, disputes, fraud prevention, audits, provider requirements and applicable legal/compliance obligations. Retention periods can differ by data type and service.
9. Your choices and requests
You may contact us to request correction of eligible profile information or raise a privacy concern. Certain KYC, transaction, audit or statutory records may not be deletable immediately when retention is required.
10. Policy updates
We may update this policy to reflect service, legal, security or operational changes. The latest version published on this page applies from its stated update date.
11. Privacy contact
For privacy-related requests, please use our official support channel. Email: shreeramxpress@gmail.com. Support: 01169312535.