1. Scope of this Return Policy
This policy applies to services purchased or initiated through SHREE RAM XPRESS where this page is displayed. Our platform primarily provides digital services such as assisted banking, money transfer, recharge/bill payment, PAN-related services, travel/service bookings and other enabled digital workflows.
2. No physical product returns
Unless a particular service page expressly states that a physical product will be supplied, no physical goods are sold or shipped by us. Therefore a conventional physical return, pickup or replacement process does not apply to normal digital-service transactions.
3. Successfully delivered digital services
Once a digital service has been successfully processed, delivered, booked, verified, issued or confirmed by the relevant provider, it cannot ordinarily be “returned” because the service has already been consumed. Any cancellation or refund exception is subject to the applicable provider/service rules.
4. Failed, incomplete or undelivered services
If payment was taken but the requested service is finally confirmed as failed, not delivered or eligible for reversal, the case will be handled under our Refund Policy. A pending transaction must first reach a final status before refund eligibility can be determined.
5. Incorrect details submitted by the user
Please verify mobile numbers, beneficiary/account details, PAN/KYC information, passenger details, dates and other service inputs before submitting. A successfully processed service based on incorrect details entered by the user may not be reversible or returnable.
6. Duplicate transactions or wrong delivery
If you believe a duplicate transaction occurred or the delivered result does not match the confirmed request, contact support with the transaction/reference ID, amount, date and supporting screenshot/receipt. We will review the case and coordinate with the underlying provider where applicable.
7. How to raise a return/service issue
Use our official Contact Us channels and provide your registered mobile/Member ID, service name, transaction/reference ID, amount, date and a clear description of the issue. Never share your OTP, UPI PIN, card PIN, CVV or account password.
8. Related policies
For payment reversals and cancellation rules, see our Refund Policy. For delivery timelines and digital fulfilment, see our Shipping & Delivery Policy.